Installation FAQs
Q: Do I need to assemble anything before using the products?
No assembly needed for most products like Heavy Ball or Sticky Spray. Training tools may include simple setup instructions inside the box.
Q: How do I use Sticky Spray properly?
Shake the bottle well, spray on dry hands, wait 10–15 seconds, and you're ready to play.
Q: Can I use Heavy Ball on any surface?
Yes, it works on both indoor and outdoor courts. Just avoid wet or muddy surfaces.
Q: Are any tools required for setting up resistance bands or cones?
No tools are required. They're designed for quick, portable setup.
Q: Is there any app or video guide for installation?
Yes! Scan the QR code on the box or visit our website for video tutorials.
Returns FAQs
Q: Can I return a product if I change my mind?
Yes, within 7 days of receiving the product — as long as it's unused and in original packaging.
Q: How do I start a return or exchange?
Contact our support team via email or phone with your order ID and reason for return.
Q: What if my item arrives damaged?
Send us clear photos within 3 days of delivery, and we’ll send a free replacement.
Q: Are returns free?
If the issue is from our end (defect, wrong item), return is free. For change of mind, return shipping cost is on the customer.
Q: How long does it take to get a refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Safety FAQs
Q: Is Sticky Spray safe for skin?
Yes. It’s made with skin-safe, non-toxic ingredients. Just avoid contact with eyes.
Q: Can kids use Heavy Ball?
It's recommended for players aged 12 and above. Younger kids should use under adult supervision.
Q: Is there any risk of injury with weighted balls?
If used properly and in moderation, no. Overuse may cause strain, so follow training guidelines.
Q: Are the materials used in your products eco-friendly?
Yes, most of our products use recyclable or non-harmful materials.
Q: Can Sticky Spray cause allergic reactions?
It’s hypoallergenic, but if irritation occurs, discontinue use and consult a doctor.
Sizes FAQs
Q: What size basketball should I choose for my age?
- Size 5: Under 11
- Size 6: Ages 12–14
- Size 7: Ages 15+ (official adult size)
Q: Is there a different size Heavy Ball for kids and adults?
Yes. We offer both youth (Size 6) and standard (Size 7) weighted balls.
Q: How do I know if the training gear fits me?
Our bands and straps are adjustable and fit most body types, ages 10 and up.
Q: Do you sell smaller versions of Sticky Spray for kids?
Yes, we offer travel-size bottles that are perfect for young athletes and easy to carry.
Q: Will wearing gloves affect the grip of Sticky Spray?
Yes, it’s designed for bare hands. Gloves may reduce the effectiveness of the spray.