FAQs
Q: Do I need to assemble anything before using the products?
No assembly needed for most products like Heavy Ball or Sticky Spray. Training tools may include simple setup.
Q: How do I use Grip Spray properly?
Shake the bottle well, spray on shoes, wipe excess, ready to play
Q: Can I use Heavy Ball on any surface?
Yes, it works on both indoor and outdoor courts. Just avoid wet or muddy surfaces.
Grip Spray Safety
For external use on shoes only
Avoid contact with eyes and skin
Use in a well-ventilated area
Keep away from heat, sparks, and
open flame
Returns FAQs
Q: Can I return a product if I change my mind?
Yes, within 7 days of receiving the product — as long as it's unused and in original packaging. The customer is responsible for shipping cost.
Q: How do I start a return or exchange?
Contact our support team via email with your order ID and reason for return.
Q: What if my item arrives damaged?
Send us clear photos within 3 days of delivery, and we’ll send a free replacement.
Q: Are returns free?
If the issue is from our end (defect, wrong item), return is free.
Q: How long does it take to get a refund?
Refunds are processed within 3–5 business days after we receive the returned item.