Refund Policy

Refund Policy

1. Eligibility for Refunds

We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a refund under the following conditions:

  • Return Window: You must initiate a return within 30 days from the date of receipt.
  • Condition of Item: The item must be unused, in its original packaging, and in the same condition you received it.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: The best way to reach us is through the contact form on our website. Alternatively, you can email us at hello@swishrim.com 
  2. Return Instructions: We will provide you with instructions on how to return the item.
  3. Return the Item: Send the item to the address provided by our customer service team. You will be responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: Refunds will be processed through the original payment method used at the time of purchase.
  • Processing Time: Allow up to 3-7 business days for the refund to appear on your account.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift Cards
  • Customized or Personalized Items

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us at hello@swishrim.com. Exchanges are subject to availability and may involve additional shipping fees.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will provide instructions for returning the item and will cover the shipping costs for returns of damaged or defective items. A full refund or replacement will be issued based on your preference.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

  • Email: hello@swishrim.com